Only add relevant information
Never enter passwords, PINs or full payment-card details. Redact unnecessary identity information before uploading evidence.
Safety and privacy
Clear boundaries. Your information stays yours.
Only add information that is relevant to the case. Never enter passwords, PINs or full payment-card details.
Information, not legal representation
ProblemPilot provides information and organisational support. It is not a law firm and does not replace professional legal advice.
Check important information
Review generated wording and verify country-specific sources before relying on them for a serious decision or deadline.
Tell people before recording
Upload a saved phone-call recording when available, or use speakerphone with this device’s microphone. Tell everyone taking part and continue only when you are permitted to record.
Contact urgent help when needed
For immediate danger, emergencies or urgent legal deadlines, contact the appropriate emergency service or qualified professional.
Contact support
Email ProblemPilot Support for help with your account, payments or a technical problem.
contactproblempilot@gmail.comConversation recording safety
Choose the clearest way to preserve the conversation
For the clearest record of both sides, use your phone’s supported call-recording feature and upload the saved recording here.
ProblemPilot records sound through this device’s microphone. Put the call on speaker and keep ProblemPilot open. The other participant may not be captured clearly.
ProblemPilot does not directly capture the internal audio from an ordinary cellular call in the device’s Phone app.
Recording reminder
- Tell everyone taking part that you intend to record.
- Confirm that everyone has been informed and that you are permitted to record before saving or processing audio.
- Pause before passwords, PINs, full card details or unrelated sensitive information are discussed.
- Review and delete audio, transcripts or summaries that are no longer needed.
Related trust information